Shipping policy

We use fast and secure shipping with UPS, leaving from our warehouse located in Toronto, Ontario. Their site is also helpful for fast and easy traceability. Select the Standard or Express service options for your best shipping service.

Orders placed between Monday-Friday 9am to 4pm (excluding holidays) will be processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. We use fast and secure shipping with UPS, leaving from our warehouse located in Toronto, Ontario. Once the parcel has shipped, the timing is based on UPS guarantee, though time to receive may also depend on unforeseen circumstances (e.g. weather, ship to address).

Order Tracking
Once your order has been placed, you will receive an automatic confirmation email.
Once your order has been processed and is ready to leave our warehouse, you will receive another email with shipping information and your tracking number. Simply click on the link in the email to track the progress of your shipment as it is in transit. Please note that the initial shipping confirmation email does not necessarily mean that the carrier (UPS) has picked up your package from our distribution centre.
If the tracking information states that your package has been delivered but you have not received it, please check your community mailbox, with property managers, or apartment office.
We will always do our best to assist you, but FRAAS Canada does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, please contact UPS.com to track the issue and file a claim with them directly.
Please contact us at shop.canada@fraas.com if you are having issues with your tracking and we will respond promptly!

Do you ship to the United States or Overseas?
You are currently on the Canadian webshop site, which does not ship across border at this time.
For orders shipping to the US, please shop https://us.fraas.com
For orders shipping to Europe, please shop https://www.fraas.com.

Do You Refund Shipping Fees?
Shipping fees are non-refundable unless you received a damaged or incorrect item.